UniVoicebot | UniChatbot
Automation of customer service
Voicebots
Automate CSC processes with Voicebot support
Are you looking for a solution to support your hotline service? With our voicebot systems, your team will be supported by a Virtual Agent that:
Automatically answers incoming calls
Analyzes questions
Provides answers
Automatically makes outgoing calls
The offered intelligent voicebot has the functionality of an intelligent assistant simulating a natural conversation between people, maintaining the state of the conversation, gathering information obtained during the conversation.
Accepts calls in the voice channel (hotline, call center), along with the context of the call
Analyzes content and transfers returning calls to Hotline
What makes our voicebot systems stand out?
Features of our voicebots
Learning speed
Addressing and transferring calls
Digressions
Recognizing emotions
Question clarification feature
Different types of responses
Understanding of natural language
The offered Virtual Assistant
Recognizes proper names
Recognizes dates, numbers in free speech
Recognizes several intentions in a single question
Ability for a supervisor to eavesdrop on conversations
You get:
Ability to record calls
Quick integration with leading Call Center platforms: Genesys, Avaya, Vocalcom, Cisco, Zendesk
System version: cloud, on-premise or hybrid
Transparent interface for building dialogues
We provide dedicated versions of scenarios to support processes:
debt collection
complaints
timetable verification
checking dispatch status
recruitment
registration of visits
informing about the company's offer
serving residents of the town hall, and much more.
Trust an established technology and a proven integrator with years of experience and superior competence.
Chatbots
Are you looking for a dedicated chatbot that resembles the style of your brand?
We create chatbot systems that have the functionality of a fully customizable intelligent assistant:
Appearance
Language
The way the Virtual Assistant works
Our Virtual Assistant:
Conducts the conversation in natural language using machine learning
Ensures a human-like conversation flow leading to expected results
Simulates a natural conversation between people
Maintains a conversational state
Gathers information obtained during the conversation
Its biggest advantages are:
Speed of learning
Steering the conversation
Switching conversations
Maintaining the context of the conversation
Digressions
Entity recognition
Question clarification feature
Different types of responses
Opiekun technologii:
IT Projects Director
Email: magdalena.pisarczyk@yarrl.pl
Phone: +48 601 416 600
What do you gain from our chatbot system?
Thebest-fitting, integrated Virtual Advisor system for your business that, unlikeoff-the-shelf solutions, can be customized. We offer an intuitive interfacefor creating dialogues, along with training, allowing you to update and developthe tool.
